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Senior Service Desk Analyst, Guernsey

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2019-02-06 18:00:321970-01-01 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom
Sector IT
Start Date ASAP
Job Ref XS25335
Job Views 169
Our client is a funds and fiduciary services company seeking to recruit a Senior Service Desk Analyst.

Key responsibilities will include:

•Provide support advice via phone, email and face to face
•Work within the agreed IT Governance framework to ensure adherence to group policies and procedures
•Where necessary carry out tasks to meet the requirements of all IT audits.
•Develop, edit and maintain operating procedures and standards manuals.
•Serve as a consultant to the business in work measurement, system studies or cost/effectiveness analysis.
•Assessment, planning and implementation (or optimization) of initiatives
•Conduct training sessions to implement new or improved systems and procedures.
•Recognize and identify potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.
•Support applications and operations with business management consultation relating to the business services area.

The successful candidate will have:

•Minimum 3 years’ experience in a service desk environment.
•BS or BA level degree in computer science, business administration, operations engineering or related field is advantageous.
•Supervisory or team lead experience advantageous.
•Ability to express complex technical concepts effectively, both verbally and in writing.
•Good analytical and organizational skills.
•ITIL v3 foundation.

For more information, please email: or call: +44 1481 723221. Please visit our website for our latest vacancies.

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