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IT Support Assistant, Guernsey

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2019-08-13 12:00:081970-01-01 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom
Sector IT
Start Date ASAP
Job Ref XS26089
Job Views 169
Our client is an accounting and business advisory firm seeking to recruit an IT Support Assistant.

Overall purpose of the role:

The job, by its very nature is incredibly diverse and will give the candidate an exposure to a variety of environments and technologies; from on-premise to cloud-based platforms as well as infrastructure and application support.

Key responsibilities will include:

•Monitoring and maintaining computer systems, networks and applications
•Responding in a timely manner to service issues and requests
•Providing technical support across the company (this may be in person, remotely, or over the phone)
•Testing new technology; and repairing and replacing equipment as necessary
•Accurately record, monitor and progress service tickets
•Install, update and maintain end-user laptops and desktops
•Install & update software
•Install and maintain workstation equipment (docks, monitors etc.)
•Creation and ongoing maintenance of user accounts and groups
•Provision of telephony equipment (mobile and desktop)
•Provide guidance to end-users
•On the job training will be provided.

The successful candidate will have:

•At least one years’ experience in a similar role be and be confident answering help desk queries.
•The candidate will need to be a good team player with a passion for delivering first-class support.
•Must have good technical skills, excellent written and verbal skills and an ability to work well under pressure.
•2 A Levels, HNC/HND, BTEC level 3 or Diploma in Computer Science or similar.
•A self-motivated individual with good problem-solving and organisational skills.
•A proven interest in IT with an eagerness to learn and progress.

For more information, please email: or call: +44 (0) 1481 754760. Please visit our website for our latest vacancies.

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