Download our app for instant access to hundreds of jobs and other features
Download our app!

Service Delivery Manager, Guernsey


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2020-02-05 18:00:071970-01-01 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom
Sector ITTelecoms
Start Date ASAP
Job Ref XS26815
Job Views 179
Description
Our client is a leading telecom and broadband services company seeking to recruit a Service Delivery Manager.

Key responsibilities will include;

•Accountable for Managed Services for specified client accounts
•Provide a focus for SLA management and customer satisfaction
•Ensure compliance with contractual service obligations, managing the end-to-end resolution of service incidents which impact on customer operations
•Ensure and monitor processes in place to provide consistent service quality
•Produce monthly and quarterly service reports for the specified clients
•Ability to influence and contain the impact of major client service incidents
•Continually review and revise operating processes and practices to ensure deliverables meet and/or exceed customer and clients’ expectations
•Provide clear business case evidence and cost benefits to support proposed changes

The successful candidate will have:

•Relevant previous experience.
•Strong client focus, with the ability to operate at prime customer contact level – typically at Senior Management/Director level
•Experience working within telecommunication or IT service management
•Excellent communicator at all levels

For more information, please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.



Keywords
SectorClear
AreaClear
Job TypeClear
Sign in
Register
Similar Jobs
  • IT Infrastructure Support Administrator, Guernsey
    United Kingdom, Guernsey
    Trainee roles

    IT Infrastructure Support Administrator, Guernsey

    Our client is a funds and fiduciary services company seeking to recruit an IT Infrastructure Support Administrator. This is a junior level role to assist their IT Manager.

    This role does not necessarily require previous IT experience, a...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details