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Service Delivery Manager, Guernsey

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2020-02-05 18:00:071970-01-01 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom
Sector ITTelecoms
Start Date ASAP
Job Ref XS26815
Job Views 179
Our client is a leading telecom and broadband services company seeking to recruit a Service Delivery Manager.

Key responsibilities will include;

•Accountable for Managed Services for specified client accounts
•Provide a focus for SLA management and customer satisfaction
•Ensure compliance with contractual service obligations, managing the end-to-end resolution of service incidents which impact on customer operations
•Ensure and monitor processes in place to provide consistent service quality
•Produce monthly and quarterly service reports for the specified clients
•Ability to influence and contain the impact of major client service incidents
•Continually review and revise operating processes and practices to ensure deliverables meet and/or exceed customer and clients’ expectations
•Provide clear business case evidence and cost benefits to support proposed changes

The successful candidate will have:

•Relevant previous experience.
•Strong client focus, with the ability to operate at prime customer contact level – typically at Senior Management/Director level
•Experience working within telecommunication or IT service management
•Excellent communicator at all levels

For more information, please email: or call: +44 1481 723221. Please visit our website for our latest vacancies.

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