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Contract Business Persistency Administrator, Guernsey

2022-04-14 18:23:072022-05-19 Personnel Appointments
Job Type Contract
Area Guernsey, United Kingdom Guernsey United Kingdom
Sector Customer Services
Start Date ASAP
Job Ref XS210012
Job Views 75
Description
Our client specialises in offering life-insurance-based wealth management and employee benefit solutions to a global audience is seeking to recruit a Contract Business Persistency Administrator for a period of 3 months. This role is also open to A Level school leavers or graduates.

Key responsibilities will include;

•Undertake customer contact in order to maximize Business Persistency and ensure that clients obtain maximum value from their policies
•Assist the Team Leader in development and implementation of Business Persistency policies and procedures, proactively identifying approaches to enhance customer retention
•Adhere to customer service standards, proactively identifying enhancements and solutions in order to actively address conduct of business risk
•Provide cross-cover/support for Complaints Governance team where required
•Assist the Team Leader in tracking and reporting performance of the Business Persistency activities in terms of customer benefits, financial benefits and impact on business retention rates

The successful candidate will have:

•Front-line customer service experience, preferably within the Finance sector
•Good command of English with confidence in dealing with people on the phone as well as via more formal communication
•Experience of Customer Service principles and practices
•Experience using MS Office applications with well-established capabilities in Word and Excel
•Ability to establish strong internal and external relationships, including those with the wider Operational teams, Regional Offices and Independent Financial Advisers

For more information, please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.


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