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Service Desk Analyst, Guernsey

2022-04-22 18:23:102022-05-27 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom Guernsey United Kingdom
Sector IT
Start Date ASAP
Job Ref XS210069
Job Views 23
Our client is a leading law firm seeking to recruit a Service Desk Analyst.

Overall purpose of the role;

Be the first point of contact delivering technical support to their staff globally for all IT systems and associated infrastructure and security.

Key responsibilities will include;

•Provide first point of contact technical support for all IT related service requests and incidents via telephone and email
•Provide first line support and assist with second line support where possible working collaboratively with senior members of the team and other service areas to resolve issues, eradicating the requirement to escalate issues whilst developing personal knowledge and skills
•Provision and maintain the desktop and laptop estate, inclusive of software deployment and security

The successful candidate will have;

•At least 2 years experience in a professional services environment , preferably in a technical support role.
•An understanding of the main Microsoft applications and Windows 10
•An understanding of Active Directory, Windows Server, Cisco Call Manager, System Centre Configuration Manager (SCCM), Citrix, Mobile Iron and iManage Document Management System would be desirable, however not essential.

For more information, please email: or call: +44 1481 723221. Please visit our website for our latest vacancies.

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