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Client Services Manager, Guernsey

2022-08-02 18:23:052022-09-23 Personnel Appointments
Job Type Permanent
Area Guernsey, United Kingdom Guernsey United Kingdom
Sector Pensions
Start Date ASAP
Job Ref XS210858
Job Views 20
Description
Our client is the largest group of actuaries and consultants in the Channel Islands seeking to recruit a Client Services Manager.

The duties of this role surround the management of a team of Pensions Administrators with specific focus on member and client services taking responsibility for all member interaction on allocated pension schemes, The duties may include but are not limited to:

•Being responsible for the day to day management of a team, including recruitment and performance management
•Overseeing the member administration of local and international pension schemes ensuring all service levels are met
•Promote best practice in member service, ensuring member retention and satisfaction
•Liaise with clients and members on service issues and complaints
•Developing and maintaining good working relationships with all clients
•Attending client meetings when required
•Assisting in the smooth implementation of new business
•Identify and implement service improvements taking part in relevant projects were required

The successful candidate will have:

•A minimum of 5 years customer service experience in a financial services environment or similar and be able to demonstrate a suitable working knowledge of Anti-Money Laundering/Counter Terrorist Financing Regulations and requirements
•Intermediate to Advanced working knowledge of Word and Excel
•People management and development skills

For more information, please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.




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