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Service Delivery Analyst, Jersey

2022-08-04 18:23:062022-10-13 Personnel Appointments
Job Type Permanent
Area Jersey, United Kingdom Jersey United Kingdom
Sector IT
Start Date ASAP
Job Ref XS210905
Job Views 15
Description
Our client is a leading telecom and broadband services company seeking to recruit a Service Delivery Analyst, Jersey.

Overall purpose of the role:

To ensure that the highest level of customer services is provided to their customers through the phone and email service.

Key responsibilities will include;

•Answering all calls/emails and queries from customers in a timely and professional manor
•Solving as many issues as possible within the first call/email and within SLA
•Logging support requests with the relevant department for calls that can't be answered immediately
•Taking 'end to end' responsibility
•Out calling customers with offers or introductory service or for collection/retention/ exposure
•Achieving excellent customer service results
•Escalate issue/ complaints
•Ensure accuracy of information given to the customers
•Ensure always up to date on tariffs, products and services
•Assist with any additional duties required

The successful candidate will have:

•Excellent communication and customer service skills
•Experienced in dealing with the public and a pleasant telephone manner
•Computer literate
•Knowledge of mobile phone technology, terminology and billing an advantage
•Ability to communicate in a second language an advantage
•Full training will be provided

For more information, please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.


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